FAQs

Exchange policy

We offer a 14-day exchange. Products must be in their original packaging and tags and they must be unworn and kept in a resellable state. If we find that it has been worn, we will send the items back to you.

Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing.

If you want to exchange for a different product entirely, you will need to pay the price difference. You can also return your parcel for a refund and order again on our website.

How can I exchange my product?

Please contact us within 14 days of receiving your order. Please let us know your order number, the item you wish to return, and which colour/size you want to exchange for. We will then email you back with the returns form and returns address. We do not refund shipping fees for exchanges or refunds, but we will send out the new exchange free of charge.

Returns Policy

We offer a 14-day returns policy. Please contact us within 14 days with your order number, a brief explanation of why you are returning the goods. We allow refunds on most sale items, bundles and promotions* (except final sale items).

Items must be in a resellable state, in their original packaging with their labels still on. If we find that items are used, we will send back the items to your original address.

We do not refund shipping fees for returns.

Exclusions

Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival. 

Items marked 'Final Sale' on the product page will not be eligible for a refund. 

Posting your return or exchange

Please keep your tracking number in case your parcel gets lost in transit. We recommend you choose a tracked service.

Parcels will be processed 1-5 working days of receiving the return/exchange. Please contact us if you have not received a notification after the processing time with proof of postage to ensure a swift exchange or refund.

Fashion Jewellery Wear and Tear

Here at House of Wolfgang we take our products very seriously. We test all our items to ensure that our materials ensure longevity. That being said, all plated jewellery including plated sterling silver will tarnish overtime. To extend the life of the jewellery, you should give them occasional breaks and keep them away from any moisture; this includes sweat, lotion, sunblock and perfumes. Please do not wear your jewellery in the shower or when washing your hands. It is very important to keep your jewellery away from chemicals / hand creams. Place them in the House of Wolfgang dustbag to prevent oxidisation. All fashion jewellery will experience normal wear and tear over time. Before purchasing, please read Jewellery Care for more information.  If you have any questions regarding any of our materials please contact us before purchasing and we would love to help. 

Jewellery care for delicate item - (2-3mm) bracelet / necklce

This item is delicate if mistreated as with all small tennis bracelets. Please do not twist it and do not use a twist motion when you opening or closing the clasp or the links may snap. If you twist it, this will be the reason why it snaps.

Please put the tennis bracelet on last when getting ready and take it off first to avoid the prongs of the bracelet from getting caught. The prongs will loosen if it gets caught on clothing. If a prong gets too loose, the stone might fall out as the stone is handset into the prongs without glue.

IMPORTANT: If you have highly sensitive skin, we advise caution to anyone wearing any kind of metals on their skin for prolonged periods. If you are aware that you have sensitive skin and are prone to reactions or have had green skin tarnishing before we advise you not to purchase brass-based fashion jewellery and we take no responsibility or liability for any reactions that may take place; It is the responsibility of the customer to ensure all precautions are taken as we are unable to know each individual's allergies and sensitivities. The metal composition will be stated on the product page, please read it carefully before purchasing.

We are unable to offer a free replacement or a refund if you experience skin oxidisation with our copper-based jewellery since each individuals skin type are all different. Please note that skin oxidisation is also harmless.

Oxidisation (greening) of our brass-based fashion jewellery is not covered in our replacement/repairs policy as this is not due to a fault in our products but rather depends on each individuals skin type.

If your hands are high in acidity, you may experience some oxidisation (slight greening). (Please note that another culprit is the chemicals present in hand cream which can react with your jewellery). This is common with even the finest jewellery. If this is the case for you, you may wish to go for our Sterling Silver jewellery instead or Solid Gold jewellery.

We deliver to most countries.

We do not deliver to: India or Mexico

Some countries have faster delivery than others. If your country takes more than 3 weeks to deliver using standard shipping, we suggest you choose Priority/Express shipping.

Standard shipping is free over $50 usd however, it is slower than Express. You can check the standard shipping timetable to see how long it will take to deliver to your country:

There are no shipping options for my country / only Express shipping is available for my country, why is that?

If you find that you cannot check out, please email us to find out why. There might be a temporary shipping restriction in your country.

Please note we only offer 1 microfibre dust bag per order. This is to help save unnecessary waste and remain as eco-friendly as possible.

One dust bag can fit multiple pieces. (You will receive either a square or rectangular dust bag depending on your cart items.) 

Each order comes with our Standard Eco Packaging. You will receive one House of Wolfgang basic gift box and one microfibre dust bag with your jewellery carefully packed inside an eco-friendly jiffy bag.

You will be able to enter your discount code after you click 'Checkout'. 

On mobile:

- Click 'Show Order Summary' and enter the discount code in the box and click on the arrow button to apply.

On desktop:

You can enter your discount code on the right side of the checkout page. Enter the discount code in the box and click 'Apply'.

We're obsessed with making our products affordable which means our shipping speed can be a little slow sometimes. We design our jewellery in our Australia and we produce and ship most of our parcels straight from our factory in Asia Pacific! 

We have a warehouse in Australia which we handles some domestic orders and we have a 3PL warehouse in HK that handles all orders to the rest of the world.

If you can't wait that long we would advise you to choose Express Shipping, that way you can have our affordable items faster (and the total price will still cheaper than the traditional retail mark-up!).

We know you will love our jewellery and are certain you cannot get a better deal for the price and quality.

What is Stimulant Diamond?

Stimulant Diamond is the ultimate diamond alternative with many of the same qualities, but its made in a lab. Stimulant Diamondmimics a diamond however is beautiful in its own right, producing more flashes of color & shine (known as fire) than a diamond.

Stimulant Diamond is in fact heavier than a diamond of the same size and due to its incredible visual similarities is often misrepresented as a pure diamond.

How sparkly is your Stimulant Diamond jewellery?

For our standard range, we use a combination of AAAA to AAAAA Stimulant Diamondswhich is great for fashion jewellery and have a lot of luster and shine. 

Our Stimulant Diamondare hand-cut by our artisans and has the luminosity of real diamonds! 

You might have accidentally entered a typo in your email or used an invalid email. Please email us your full name, post code and another email addres so we can find your order and re-send you your confirmation receipt.

In light of the current COVID-19 situation developing across the globe, we expect an increase of around 10 business days (country dependant) arrival time.

If your item has just been dispatched please wait 2-3 working days for an update.

Please note that when your item is on air (in transit), your tracking might not update for 1-2 weeks depending on what country you are located in. You will see your next tracking update when the parcel lands in your country. Once it has landed in your country, it depends on how strict your local customs are.

For some countries it will only take 2-5 days to deliver once it’s landed, however for some other countries it will take over 2 weeks to deliver once it’s landed. Please check if your parcel is still within the shipping timeline.