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Exchange Policy
We offer a 14-day exchanges. Products must be in their original packaging and it must not be worn and kept in a resellable state. If we find that it has been worn, we will send the items back to you.
Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival.
If you want to exchange for a different product entirely, you may need to pay the difference in RRP.
Important: Please contact us to authorise your return or exchange before returning to our address so that we can log your request and send you a returns form to insert in the package. If you do not do this, we might be unable to locate your exchange or return request and therefore we might not be able to process it. Please also keep proof of postage and tracking number.
Our returns address:
House of Wolfgang, (Return no: # insert your order number)
PO Box 1544, Applecross, Western Australia, 6153
You MUST download our returns form and insert it in the package or we will not be able to locate or process your return.
Returns Policy
We offer a 14-day returns policy. Please contact us within this timeframe with your order number, a brief explanation of why you are returning the goods. We allow refunds on most sale items, sets and promotions* (except final sale items).
Items must be in a resellable state, in its original packaging with its labels still on. If we find that items are used, we will send back the items to your original address. We do not refund shipping fees for returns.
Returns Exclusions
Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival.